Can I refund after purchase?

We provide you with a comprehensive refund guarantee, where users who purchase GoToCN members, if they are not satisfied with the acceleration effect, can refund according to the following rules:

1. Refunds can be made within 30 days of recharge. The refund will deduct the cost of the used part and 5% of the interface handling fee, and refund the remaining amount.

(Note: Refund is not available for more than 30 days after recharge)

Refund process

1, contact online customer service for refund;

2. Deduct the expenses of used parts by the number of days (monthly package amount/30 days* days used)

3, funds arrive.

       After the refund application, the system will return the refund amount to the payment account within 3-20 working days (different payment interfaces have different arrival time). Because the payment platform stipulates different arrival time, please pay attention to your account dynamics in time. (Alipay payment refund cycle takes 15-20 working days to arrive).

Special instructions:

Users who pay via Apple iOS Purchase and Google Play purchases are refunded by contacting Apple or Google themselves and refunding them according to their refund policy.


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